At Khadok Bilai, we are committed to providing our customers with high-quality products and excellent customer service. We understand that there may be occasions when you need to return or exchange a product, and we want to ensure that this process is smooth and hassle-free. Please read our refund policy carefully to understand your options in case you need to seek a refund or exchange.

Notification of Faulty Product Upon Delivery: We take utmost care in ensuring that our products are delivered to you in the best possible condition. If you notice any fault or defect in the product while our delivery personnel is still present at your doorstep, please bring this to their attention immediately. Our delivery personnel will document the issue and relay the information to our customer service team. If the fault is confirmed, we will initiate the refund or exchange process promptly which can take 2 – 3 business days.

Note: No complaints regarding the condition/missing/wrong product delivery will be entertained once the rider has left the delivery premises for inside Dhaka city.

Refund or Exchange Options: Once we receive your request and verify the reported fault, we offer two options for resolution:

• Refund: If you prefer a refund, the purchase amount will be reimbursed to the original payment method used during the purchase. Please allow up to [X] business days for the refund to reflect in your account, depending on your bank or payment processor.

• Product Exchange: If you would like an exchange, we will provide you with instructions on returning the faulty product to our warehouse. Once we receive the returned item and verify the fault, we will ship a replacement product to you. Please note that the replacement product may take a few additional days to reach you, depending on your location.

Important Points to Note:

• Products must be returned in their original packaging along with all accessories and tags.
• Products that are damaged due to misuse, negligence, or mishandling will not be eligible for refunds or exchanges.
• Customized or personalized products may have different refund or exchange policies, which will be clearly communicated at the time of purchase.
• Shipping and handling charges for returned products may be borne by the customer unless the return is due to our error.

At Khadok Bilai, customer satisfaction is our priority. We appreciate your understanding and cooperation in adhering to our refund policy. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team at +8801986-585755 or email us info@khadokbilai.com

This refund policy is effective till date and is subject to change without prior notice. Please refer to our website for the most up-to-date version of our refund policy. Thank you for shopping with us!

Refund Policy for [Your Business Name] Pet Store

At [Your Business Name], we strive to provide high-quality pet products and ensure your satisfaction with every purchase. We understand that situations may arise where a refund is necessary. Please review our refund policy to understand the terms and conditions associated with the refund process.

1. Eligibility for Refunds:

• We accept refund requests for the following reasons:
  • Defective or damaged products.
  • Incorrect items received.
  • Unopened and unused products returned within [number of days] of purchase.

2. Refund Process:

• To initiate a refund, please contact our customer support team at [your email or phone number].
• Provide your order number, a clear description of the issue, and, if applicable, attach photographs of the defective or damaged items.
• Our customer support team will review your request and guide you through the necessary steps.

3. Defective or Damaged Products:

• If you receive a defective or damaged product, we will issue a refund or send a replacement, based on your preference.
• Please submit clear photos of the damaged items and packaging as part of the refund request.

4. Incorrect Items Received:

• In the rare event that you receive incorrect items, please contact us immediately.
• We will arrange for the return of the incorrect items and dispatch the correct items as soon as possible.

5. Unopened and Unused Products:

• If you wish to return unopened and unused products, please do so within [number of days] of purchase.
• A refund will be processed upon receiving the returned items in their original condition.

6. Non-Refundable Items:

• Certain items may not be eligible for a refund due to hygiene and safety reasons.
• These include but are not limited to [list of non-refundable items].

7. Processing Time:

• Refunds will be processed within [number of days] of approval.
• The actual refund may take additional time depending on your financial institution.

8. Contact Information:

• For any refund-related inquiries, please contact our customer support team at [your email or phone number].

Note: This refund policy is subject to change without prior notice. Please check our website for the most up-to-date policy.

Thank you for choosing [Your Business Name]. We appreciate your trust, and we are committed to providing a positive shopping experience for you and your pets.

Sincerely, The [Your Business Name] Team